Sorry to hear that you have trouble accessing your purchase. Our system automatically generates a confirmation email and immediately sends it. There are a few common issues:
- You use Gmail and the email has landed in your ‘Promotions’ tab.
- The email somehow landed in your Junk or Spam folder.
- Your order was placed through PayPal. If your PayPal account is associated with a different email address, you’ll likely find it in that inbox.
- You’ve marked one of our emails as Spam. When this happens, our system is forbidden from sending any email communications to you. No hard feelings! 🙂
If you are still unable to find your confirmation email, please email firstname.lastname@example.org and we’ll help you out! Please do so from the email you registered with.